Frequently Asked Questions

When will my order be delivered?

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). After shipment, delivery typically takes 8–14 business days, depending on destination and carrier. Items ship from our partner fulfillment warehouses. See our Shipping Policy for details.

Will I receive tracking?

Yes. When your order ships you will receive an email with tracking details. Tracking may take 24–48 hours to become active.

My order is delayed – what should I do?

If your order has not arrived 3 business days after the end of the estimated delivery window, please contact us and we will investigate with the carrier.

Does shipping cost anything?

Standard shipping is included in the product price unless a shipping charge is shown at checkout. International orders may be subject to customs duties or import taxes charged by local authorities.

Which payment methods can I use?

Visa, Mastercard, American Express, Discover, Diners Club, Google Pay and Apple Pay. See Payment Methods.

Part of my order is missing – what should I do?

Orders with several items may ship in separate packages. Missing items usually arrive within a few business days of the first package. If not, contact us.

My package arrived damaged – what should I do?

Contact us within 48 hours of delivery with your order number and photos of the item and packaging. Please do not send items back before contacting us.

Can I return or exchange an item?

You can request a return within 30 days of delivery. Items must be unworn, with tags attached and in original packaging. We do not offer direct exchanges; return the item for a refund and place a new order. Approved refunds are issued to your original payment method within 5–10 business days. Full details are in our Refund Policy.

Do you have any further questions?

Email info@margotwildernyc.com or call +1 983 969 7707. Estimated response time: within 1 business day.

Customer service hours
Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET), excluding US federal holidays.
We reply to emails within 1 business day.

Business information

Store brand: Margot Wilder NYC
Legal entity: GREEN STARS GROUP CO., LIMITED
Registered address: Workshop 60, 3/F, Block A, East Sun Industrial Centre, No. 16 Shing Yip Street, Kwun Tong, Hong Kong 999077
US customer service and returns address: Narra Collective, 333 Washington St Fl 3, Jersey City, NJ 07302, United States
Email: info@margotwildernyc.com
Customer support: support@margotwildernyc.com
Phone: +1 983 969 7707

Margot Wilder NYC is the online storefront brand of GREEN STARS GROUP CO., LIMITED.